Drinq - Gamified order management system
Drinq - Gamified order management system
Hospitality tech solution improving service efficiency through gamification
As my capstone project during the Product Fellowship at Product Space, I created Drinq, a gamified bar-ordering app inspired by my own experience bartending at social event in Korea over a winter break (where I was left with 7 abandoned strawberry negronis and no clue who they belonged to). To solve this inefficiency, I led user research with bartenders and event organizers, then designed the full user journey in Figma. The result was an MVP and roadmap with defined KPIs, reducing average order wait times by 30% through optimized onboarding and interface design.
My project dedicated to all the bartenders/event organizers out there
PRD Development
Figma
KPI Definition
Hospitality Tech / Gamification / UX Design
To enhance the gamification aspect, I designed the interface with pixel-style graphics that mimic a retro video game.
This playful aesthetic aims to turn the ordering process into an engaging experience, making social events feel interactive and fun while still being functional.
Guided by mentor feedback, I integrated an ID verification flow to address compliance concerns without disrupting the user experience.
This iteration not only implemented age checks into the ordering process but also adapted the user journey, unlocking only mocktails and non-alcoholic options for underage users, so bartenders could serve confidently while maintaining speed and accuracy.
In addition to the customer-facing flow, I designed an organizer/bartender experience that can be integrated directly into existing POS systems or event tablets.
This flow will allow bartenders to see live ingredient stock, incoming orders, and queue length in one dashboard. Organizers could monitor service metrics (average wait time, order accuracy, and compliance checks) in real time, while bartenders have an interface to track drink recipes, verify IDs, and manage stock depletion alerts. By embedding this into tools they already use, the system can reduce friction and make adoption easier for event staff.
Working on Drinq pushed me to think beyond just the customer-facing experience and design for the entire service ecosystem. I strengthened my ability to write PRDs, prototype in Figma, and define KPIs, while also learning how to iterate quickly on mentor feedback.
