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Gamified order management system
Jan 31, 2025
(Ongoing project) In the fast-paced environment of social events, bartenders often face significant challenges managing a high volume of orders. This can lead to mix-ups where drinks are forgotten or mismatched with the wrong customer, resulting in delays and poor customer experiences. To address this issue, a game-style virtual bar platform was developed to enhance order accuracy and speed, thereby improving service quality and customer satisfaction.
Problem Statement
The average bartender and serving staff waste the equivalent of three mixed drinks valued at $10 each per day due to order confusion, highlighting the financial impact of these errors. This inefficient system results in delays, negatively impacting the customer experience. Additionally, order accuracy is a critical factor in customer satisfaction, with studies showing that accurate orders significantly enhance the dining experience and encourage customer loyalty
Product Concept
A gamified virtual bar platform that allows customers to explore diverse drink options and place their orders directly through an interactive digital interface. Once an order is placed, the ‘virtual bartender’ notifies the actual bartenders, and once the order is completed, the actual bartender notifies the customers through the platform.
Initial design:
Value Proposition
What makes this idea unique is the fusion of an engaging, video-game-like interface with efficient order management, transforming the traditional bar experience into an innovative, digital environment. Unlike conventional systems, this platform not only enhances operational efficiency by reducing wait times but also boosts customer engagement through its interactive interface.
User Persona Summary: Alex
Alex is a 28-year-old bar manager and event organizer based in New York. With 5 years of experience running social events—from corporate cocktail nights to high-energy festivals—Alex is detail-oriented, tech-savvy, and passionate about crafting seamless experiences for both guests and staff. His top priority is ensuring fast, accurate service in high-pressure environments, but he often struggles with order mix-ups, overwhelmed bartenders, and inefficient verbal systems during peak hours.
Driven to elevate guest satisfaction, Alex actively tests new event technologies and uses platforms like Asana, Toast, and Reddit to stay ahead of industry trends. For Alex, our game-style virtual bar platform is more than just a digital POS—it’s a tool that helps eliminate chaos, improve order tracking, and turn every event into a unique, interactive experience.
Looks Awesome! Do you have any more cool projects like this?
Yes, Ofc!
